Shipping Policy

Xavorezella Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Xavorezella.

We want the delivery process to be clear and easy to understand from the moment your order is placed until it reaches your address. This Shipping Policy explains our order-processing times, delivery estimates, shipping charges, tracking procedures, order modifications, delayed shipments, lost packages, customs responsibilities, and other important shipping conditions.

1. Order Processing

After your order is successfully placed, our fulfillment team begins preparing it for shipment.

Most orders require up to 3 business days for:

  • Payment verification
  • Order review
  • Product preparation
  • Packaging
  • Transfer to the applicable shipping carrier

Orders submitted during weekends are generally processed beginning on the following Monday.

Please note that processing time is separate from the estimated transportation and delivery period.

2. Estimated Delivery Time & Shipping Fee

Standard international delivery generally takes approximately:

10–20 business days

after the order has been processed and dispatched.

Unless another rate or promotional shipping offer is shown during checkout, our standard shipping charge is:

USD $5.99 per order

The final shipping cost applicable to your purchase will be displayed at checkout before payment is completed.

Delivery estimates may vary depending on your destination and carrier conditions.

3. Delivery Delays

We work with shipping and logistics providers to move packages as efficiently as reasonably possible.

However, some circumstances may delay delivery.

These may include:

  • Customs inspections
  • Customs clearance delays
  • Carrier disruptions
  • Transportation interruptions
  • Severe weather
  • Public holidays
  • Increased seasonal shipping volumes
  • Local delivery restrictions
  • Other events outside our reasonable control

Any delivery timeframe displayed by Xavorezella is an estimate and should not be considered a guaranteed arrival date.

4. Tracking Your Shipment

After your order has been dispatched, we will normally send a Shipping Confirmation email containing the available tracking number.

You can monitor your shipment through:

17TRACK — www.17track.net

Tracking information may not become active immediately after the shipment confirmation is issued.

In some cases, it may take several days before the carrier records or displays the first tracking event.

A temporary delay in tracking activation does not necessarily mean that the package has not been shipped.

5. Orders Sent in Multiple Packages

If your order contains several products, those items may occasionally be shipped separately.

This can happen when:

  • Products are stored at different warehouses
  • Different fulfillment locations are used
  • Separate shipping helps individual items reach you more efficiently

When an order is divided into multiple shipments, each parcel may receive a different tracking number.

As a result, packages from the same order may arrive on different days.

6. Order Changes and Address Corrections

If you need to correct shipping information or change an order detail such as:

  • Size
  • Color
  • Quantity
  • Product option

please contact us within 12 hours after placing your order.

Email:

support@xavorezella.com

Please include:

  • Your Order Number
  • The email address used during checkout
  • A clear description of the requested change
  • Corrected shipping information where applicable

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment preparation, we cannot guarantee that changes will still be possible.

7. Unsuccessful or Missed Deliveries

If the carrier cannot successfully deliver your package, the parcel may be:

  • Held at a local post office
  • Transferred to a collection point
  • Held at a carrier facility
  • Made available for redelivery

A delivery notice may also be provided.

If delivery is unsuccessful, please review your tracking information and contact the local carrier to arrange collection or redelivery where available.

Xavorezella is not responsible for packages that are delayed, returned, or lost because:

  • An incorrect shipping address was provided
  • The address was incomplete
  • The recipient was unavailable
  • The package was not collected within the carrier's required timeframe

Customers are responsible for reviewing shipping information carefully before completing checkout.

8. If Your Shipment Is Taking Longer Than Expected

If your order appears delayed, please follow the steps below.

Step 1: Review Your Tracking History

Check the most recent tracking activity.

If your shipment has received an update within the previous 7 days, the parcel is generally still moving through the logistics network.

Tracking updates can temporarily pause while a shipment moves between facilities, customs, or local delivery providers.

Step 2: Contact Customer Support

If there has been no tracking activity for more than 7 days, please contact:

support@xavorezella.com

Include:

  • Your Order Number
  • Your Order Email

Our support team can then review the available shipping information.

9. Lost Packages

If the shipping carrier officially confirms that your package has been lost while in transit, Xavorezella will arrange a replacement shipment at no additional cost.

Packages marked by the carrier as “Delivered” are not considered lost in transit.

If tracking indicates successful delivery but the package cannot be found, we recommend checking:

  • With household members
  • Nearby neighbors
  • Building reception
  • Property management
  • Mailrooms
  • Parcel lockers
  • Entrances or other safe delivery locations

Coverage for lost-in-transit packages does not apply to items that disappear after the carrier confirms successful delivery.

10. Shipping Destinations and Fulfillment Locations

Xavorezella provides worldwide shipping to supported destinations.

In rare situations where delivery is unavailable to a particular country, territory, or region, we will contact you as soon as reasonably possible.

Depending on product availability, inventory, and fulfillment requirements, orders may ship from facilities located in:

  • United States
  • Canada
  • Australia
  • European Union

Products may also be dispatched directly through trusted manufacturers or fulfillment partners.

This flexible fulfillment structure helps us maintain broader product availability and efficient international shipping.

11. Important Shipping Conditions

Shipping Time Estimates

All delivery and arrival periods provided by Xavorezella are approximate.

We cannot guarantee exact arrival dates and are not responsible for delays caused by circumstances outside our reasonable control.

Customs Duties, Import Taxes & Other Charges

International orders may be subject to fees imposed by the destination country.

These may include:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Handling charges
  • Government assessments
  • Other import-related charges

Unless specifically stated otherwise during checkout, these fees are not included in the product price or standard shipping charge.

Any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.

Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please review details such as:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Telephone number

Xavorezella is not responsible for packages that are lost, returned, delayed, or misdelivered because of inaccurate or incomplete address information provided by the customer.

Packages Marked as Delivered

Once the applicable carrier's tracking system confirms that a package has been successfully Delivered, Xavorezella's responsibility for transportation of that parcel is considered fulfilled.

We are unable to provide shipping coverage for theft, disappearance, or loss occurring after confirmed delivery.

If a delivered package cannot be located, please contact the carrier and check nearby delivery locations before contacting our support team.

12. Customer Support

If you have questions about shipping, tracking, delivery, an address correction, or another order-related issue, please contact our customer service team.

Brand:
Xavorezella

Website:
Xavorezella.com

Email:
support@xavorezella.com

Phone:
+1 (254) 268-5565

Operating Company:
Hong Kong Jubilant Limited

Business Address:
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI
HONG KONG

For faster assistance, please include your Order Number and the email address used during checkout whenever you contact us.

Xavorezella Customer Support