Return & Refund Policy
Last Updated: August 31, 2026
Thank you for choosing Xavorezella.
We want every purchase to be handled clearly and fairly. If there is a problem with an item you receive, our customer support team will review the circumstances and work with you toward an appropriate resolution in accordance with this policy.
For assistance with an order, please contact:
When contacting us, please include your Order Number and the email address used during checkout so we can locate your purchase more efficiently.
Final Sale Policy
Purchases made through Xavorezella.com are generally considered final sale.
We do not accept standard returns or exchanges because of:
- Change of mind
- Personal preference
- Ordering an unwanted product
- Selecting the wrong option
- Other non-quality-related reasons
However, we will review eligible claims when:
- An item arrives visibly damaged
- A product has a confirmed defect or quality issue
- You receive an item different from the product ordered
Any approved resolution will depend on the individual circumstances of the order.
Damaged, Defective, or Incorrect Products
We make reasonable efforts to ensure orders are prepared properly before shipment.
If your product arrives damaged, defective, or incorrect, please inspect the package promptly and contact us within 7 days of the delivery date.
To submit a claim, email:
Please include:
- Your Order Number
- The email address associated with your order
- A clear explanation of the issue
- Clear photographs showing the problem
- Video evidence where useful
Providing complete supporting information allows our customer service team to review your request more efficiently.
How We Review Claims
Once we receive the required information, our team will evaluate the issue based on the circumstances and evidence provided.
If the claim is approved, the available resolution may include:
- A replacement product
- A partial refund
- A full refund
The specific outcome will depend on the nature of the problem and the information available during our review.
Refunds
If a full or partial refund is approved, the amount will be returned to the original payment method used for the purchase.
After the refund has been processed by Xavorezella, it generally takes approximately:
7–12 business days
for the funds to appear in your account.
Actual timing may vary depending on your:
- Bank
- Credit card provider
- Payment processor
- Financial institution
Once a refund has been issued, any additional processing time is determined by the applicable payment provider or financial institution.
Exchanges and Replacements
Xavorezella does not provide routine product exchanges.
A replacement may only be considered when an item has been confirmed as:
- Damaged upon arrival
- Defective
- Incorrectly supplied
All replacement requests must first be reviewed and approved by our customer support team.
Replacement availability may depend on current inventory.
Unauthorized Returns
Please do not send products back unless Xavorezella Customer Support has specifically instructed you to do so.
Products returned without prior authorization are considered unauthorized returns.
Unauthorized shipments may not be:
- Accepted
- Processed
- Refunded
- Replaced
- Exchanged
We may also be unable to provide another form of compensation for an item returned without approval.
If a physical return is required as part of an approved claim, our support team will provide the necessary return instructions.
Returning an Approved Item
If we determine that a physical return is necessary, please follow the return instructions provided by our customer service team.
Do not send merchandise directly to the company address listed below unless our team has specifically authorized you to do so.
Products sent to an incorrect location or returned without authorization may not be accepted or processed.
Information We May Request
To verify a damaged, defective, or incorrect-item claim, we may request supporting information such as:
- Product photographs
- Photos of visible damage
- Video showing a functional problem
- Images of the packaging
- A photograph of the shipping label
- Other reasonable information necessary to review the claim
If sufficient evidence cannot be provided, we may be unable to verify the issue or approve a refund or replacement.
Incorrect Items
If you receive a product that is different from the item shown on your order, please contact us within 7 days of delivery.
Your message should include:
- Order Number
- Order Email
- Clear photographs of the item received
- A description of the product you expected to receive
Our team will review the information and determine the appropriate solution.
Defective or Quality-Issue Claims
If you believe a product has a manufacturing defect or quality problem, please provide a clear explanation along with photographs or video demonstrating the issue.
Our team will review the submitted information to determine whether the product qualifies for assistance under this policy.
Contact Us
For questions involving returns, refunds, replacements, damaged products, defective items, incorrect shipments, or another order-related issue, please contact us.
Brand:
Xavorezella
Website:
Xavorezella.com
Email:
support@xavorezella.com
Phone:
+1 (254) 268-5565
Operating Company:
Hong Kong Jubilant Limited
Business Address:
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI
HONG KONG
For faster assistance, please include your Order Number and the email address used when placing the order whenever you contact our customer support team.
Xavorezella Customer Support